If you need to contact the Clear Accept team about your EKMPay account, all the details you need can be found in this Guide.

Tip

You can find the Clear Accept Resource Centre here.

You can email the team directly: support@clearaccept.com

You can call them on 020 7186 2186

The Clear Accept team is available:

  • Monday-Friday: 8am - 6pm
  • Saturdays: 9am - 6pm
  • Sundays: 10am - 5pm
  • Bank Holidays: 10am - 5pm

Remember

You will need your Merchant ID when contacting the Clear Accept team to help them quickly locate your account details.

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If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board.