Step 13. Aftercare
EKM knowledge base (from EKM's Freshdesk help centre)
In this Guide, you can learn about platform transaction fees; what they apply to and how they are paid. Starting from the 1st of September 2022, customers ...
Thu, 8 Oct, 2026 at 3:48 PM
When you have completed this Guide you will understand what a Shop Copy is and how to request one from our Customer Support Team. What is a Shop Copy? Thi...
Mon, 12 Oct, 2026 at 4:45 PM
When you have completely set up your EKM online shop, it’s often a good idea to request a Site Review. This is a free report service that analyses the conte...
Mon, 12 Oct, 2026 at 4:45 PM
When you have completed this Guide, you’ll understand what Shop Restores are, how they work and how to get one if necessary. What are Shop Restores? If yo...
Mon, 12 Oct, 2026 at 4:45 PM
In this Guide, you can learn about the technical reasons that a customer may be unable to complete their order on your EKM online shop. On occasion, you m...
Mon, 12 Oct, 2026 at 4:45 PM
In this Guide, you can learn about the difference between UX and UI, what our UX/UI Team at EKM do, and how you can volunteer to be in one of the Feedback G...
Mon, 12 Oct, 2026 at 4:46 PM
In this Guide, you’ll learn how to identify which tier of service your EKM online shop is currently on. On the EKM online shop platform, our main tier is ...
Mon, 12 Oct, 2026 at 4:46 PM
In this Guide, you can learn all about bugs; what they are, how to clarify if your shop is affected by one and how they’re resolved. What is a bug? Essent...
Mon, 12 Oct, 2026 at 4:46 PM
In this Guide, you can learn all about backups and how they’re used on the EKM online shop platform. What are backups used for? The primary reason for ...
Mon, 12 Oct, 2026 at 4:46 PM
The Guides listed here you may need to refer to once your EKM online shop has launched. Can I have more than one EKM online shop? In this guide, you can ...
Thu, 8 Oct, 2026 at 3:48 PM