Customer Service Features
EKM knowledge base (from EKM's Freshdesk help centre)
When you have completed this Guide, you will have installed and know how to configure the Block Visitors feature on your EKM online shop. In this guide ...
Mon, 12 Oct, 2026 at 4:44 PM
When you’ve completed this Guide, you will have installed and configured the Loyalty Points feature which will enable your customers to earn points when the...
Mon, 12 Oct, 2026 at 4:44 PM
When you have completed this Guide, you will have installed the 03 Phone Number feature which will allow customers to contact you on your mobile phone...
Mon, 12 Oct, 2026 at 4:44 PM
Warning Facebook Messenger is no longer supported by Meta and as a result, we will be removing Facebook Messenger from our Features Library. If you have p...
Mon, 12 Oct, 2026 at 4:44 PM
Before you begin, you need to ensure that you have installed the Customer Login feature on your EKM online shop. When you have completed this Guide, your cu...
Mon, 12 Oct, 2026 at 4:44 PM
Tawk.to is a free chat platform that can be integrated with your EKM online shop, allowing customers the ability to ask you questions in real time. In thi...
Mon, 12 Oct, 2026 at 4:44 PM
In this guide, you’ll learn where to locate QContact and how to request a demo of this platform to help you streamline your customer service. When a custo...
Mon, 12 Oct, 2026 at 4:44 PM