New Orders Section

EKM knowledge base (from EKM's Freshdesk help centre)

The Orders Section
After completing this Guide, you’ll understand how to use the Orders Section on your EKM online shop. In this guide Searching for Orders Looking at a ...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Processing Orders/Amending the Order Status
After completing this Guide, you will learn how to process orders using the Orders Section on your EKM online shop. 1. Click the order you would like to ...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Applying a Manual Discount to an Existing Order
When you have completed this Guide, you will have applied a discount to an existing order. In this guide Reducing by Amount or Percentage Overriding O...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Applying Loyalty Points to an Existing Order
When you have completed this Guide, you will have learned how to manually add Loyalty Points to an order using the Orders Section on your EKM online shop. ...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Adding a Tracking Number to a Single Order
After completing this Guide, you will learn how to add a tracking number to an existing order on your EKM online shop. 1. Locate the order you need to ad...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Editing an existing Order
In this Guide, you’ll learn how to edit the contents of an existing order on your EKM online shop. In this guide Customer Details Delivery Address Bi...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - How to Refund an Order
Here, you can learn how to process full and partial returns using the Orders Section on your EKM online shop. In this guide Refunding a whole order Pa...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Creating a Quote or a Manual Order
Here, you’ll learn how to create both Quotes and Manual Orders using the Orders Section on your EKM online shop. In this guide Creating a Quote Creatin...
Mon, 12 Oct, 2026 at 4:45 PM
The Orders Section - Customising your Invoices
When you complete this Guide, you will have customised your invoices on your EKM online shop with your branding and contact details, ready to be sent with y...
Mon, 12 Oct, 2026 at 4:45 PM